Re: [otrs] Show ticket owner and responsible on queue view

Hello, Jesus. There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can edit the template /Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the "Lite" queue view or /Kernel/Output/html/Standard/AgentTicketQueue.dtl. You can see if easy to understand the template syntax. I hope this help you. 2008/9/24 Jesús M. Navarro

Hi, list:

I'm wondering how/if it is possible to show ticket owner and ticket responsible on the general queue view along with ticket state, priority, service, etc.

I already had a look at Sysconfig Frontend::Agent::Ticket::ViewQueue to no avail.

Any hint? Cheers _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs