Thanks Gerald. I knew this is true for customer users but didn't knew for sure it was also true for agent users. With both confirmation from you and Daniel I'm sure I'll get it to work on my environment.

Did you meant to include Companies in this list? You mean to say you can synch company details from LDAP? I don't just mean a customer user's customer_id. I mean can you synch a company's name, street, zip, etc. from LDAP?

On Thu, Aug 29, 2013 at 2:27 PM, Gerald Young <crythias@gmail.com> wrote:

Customers, Companies, and Users (Agents) all can authenticate (Auth) and have demographics (Sync|CustomerUser/Map) at up to 11 different sources ('', 1 ..10) (a blank "index" counts as one of them).

On Thu, Aug 29, 2013 at 6:38 AM, Bogdan Iosif <bogdan.iosif@gmail.com> wrote:

"you can use one Company Backend"

I take it to mean you can only use one backend for agents. Can anyone else confirm this please? I'm interested to know if I can use both DB and LDAP for agents.

On Thu, Aug 29, 2013 at 10:47 AM, Florian Edlhuber <florian.edlhuber@gmx.de> wrote:

Hi,

it is in http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-backend-example

You can use up to 10 Customer Information backends. But IIRC you can use one Company Backend.

Ciao
Flo

29.08.2013 09:42 - Stefan Michael Guenther schrieb:
Hello,

am I right in assuming, that it is only possible to have ONE external customer
user backend, but not more?

One of our clients has bought another company and if it is not possible to connect
both customer databases to OTRS, we would have to find a way to merge the two
database into an internal customer database for OTRS.

Regards,

Stefan
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