Hi!
Yes it is but also no it is not!
In locked tickets other agents may not add notes or do some work
for me and administer it. Is it possible to view not only locked tickets but
all ticket owned by agent?
Thanks
Laszlo
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils
Leideck - ITSM
Sent: Saturday, January 16, 2010 2:06 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Custom Queue Ticket View
Hi,
On 15.01.2010, at 14:07, Obee, Daniel wrote:
Isn't that what the 'locked tickets' are?
it is, yes ;-)
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Im Auftrag von magicboiz
I would like to have a queue custom view that lists only the
tickets owned by
the agent logged in. In thi way, an agent can hace a quick access to his own
tickets without using the search option......Like "My Queues" view,
but
filtered with the agent tickets.
Is possible to configure OTRS to do it? Do I need to implement o code some new
procedures/modules?
Magic, please have a look at the very upper right corner of
your OTRS when working as an Agent.
There is a Module called "Locked Tickets" (in
english of course), this should fit your needs as it does show you all your
locked tickets. Even more, you can clic on predefined filter to only see
pending tickets or tickets where the pending time is over.
Nils Leideck
--
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a
Fractal project
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@ CeBIT 2010 in Hannover, Germany and get to know more about
OTRS
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