-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Neil, On Mon, Sep 26, 2005 at 05:25:49PM +0900, Neil J MacNeil wrote:
I am looking for some help with queue presorting. I am using OTRS 2.0.2/RH Linux 8 (don't ask).
I have strange results trying to use queue presorting with procmail. In my otrs users .procmailrc I have the following recipe:
# -- # presort NAI email to the VIR queue # -- :0 fhw : * X-NAI-Header: .* | formail -I "X-OTRS-Queue: VIR"
I use fetchmail to grab messages from my imap server, these are forwarded to procmail, and dumped into otrs with Postmaster.pl
I have tested procmail and postmaster using a dummy text file email message, and all is fine. When I run fetchmail, EVERYTHING works, in that messages get dumped into otrs, but the queue presort is not being recognised. All messages go into the RAW queue. Even though, when I check out the plain text of a ticket message, I see the X-OTRS-Queue: VIR line - so procmail is doing its thing.
Got me stumped.
The really odd thing is, if I use a test file, with an X-NAI-Header and pipe that into procmail, it gets picked up by postmaster.pl and correctly dumped into the VIR queue. e.g. procmail VERBOSE=on DEFAULT=/dev/null $HOME.procmailrc < ./test.email
Weird. I must be doing something wrong, but for the life of me I cant crack it. Can anyone help.
Can you send all the logs from fetchmail, procmail and your local mailserver for a mail that was fetched from your IMAP server and contains the X-NAI-Header please? Is procmail working for other fetchmail accounts propperly?
Neil.
Best regards, Christian - -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (GNU/Linux) iD8DBQFDOYZCTFWOq90iSiERAptjAKCjds+ijtrukt2FcVbW8g6hOpSwgQCgng7f M+8T78SLcOaCuBDpkvCabV0= =7Qgi -----END PGP SIGNATURE-----