Hello<br><br>&nbsp; I want to set up one of my queue in such a way that any ticket closed in this queue should be automaticallymoved to another queue speciied by me. Example if there are 2 queue called &quot;Internal&quot; and &quot;External&quot;,&nbsp; I want a set up in such a way that any ticket that I close in External Queue should be automatically moved to the Internal Queue . State of ticket being unchanged. Is that possible in OTRS? <br>
<br>&nbsp; Thanks. Your help is apprechiated.<br><br>Regards<br>