Re: [otrs] Discarding e-mails

Hi Thanos, Thanos schrieb:

Hello,

is there any way to discard e-mails based on some filtering rules ? My goal is to not open new tickes when an e-mail is coming from MAILER-DAEMON or contains "failure notice" or "SPAM" in the subject. I only want to discard these kind of emails.

Just do it - with Postmaster Filter. Set X-OTRS-Ignore Yes for mails you want to discard.

Thanks A.

Bye, Alex