Hi Hannes, On Tue, Oct 01, 2002 at 01:13:30AM +0200, Hannes Lau wrote:
[...] Ein neues Ticket wurde in Ihre Queue verschoben. Bitte besuchen sie http://www.domain.de/otrs/index.pl?Action=AgentZoom&TicketID=75
is sent to any Subsribed user with eMail Notication enabled.
Fine! :)
b) To get a notificatian to an non-ticket-owner-account, if the ticket is unlocked by time-out?
The same. Possible but not implemented.
-=> "Easy" to implement (Kernel/System/Ticket/Lock.pm -> SetLock()) I put it to the todo-list (misc) - or somebody else implement it earlier.
For that one i made a second recipient in the UnlockTickets.pl email-sending-section. But i didn't work. The system does not send _any_ eMail, if a ticket is unlocked by TimeOut.I think I'll redo that change ;-)
Ok, if you do this this way, just change: [bin/UnlockTickets.pl:213] To => $UserData{UserEmail}, [...] to: [...] To => 'your@email.com, '.$UserData{UserEmail}, [...] And it should work (quick hack). :-/
Greetings Hannes Lau
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson