8 Oct
2004
8 Oct
'04
2:15 p.m.
On 8-10-2004 at 9:38, Ted Kaczmarek wrote:
Anyone using otrs for project management?
I'd like to use it for project management and internal task manager, but I think it shouldn't be so much email-based. I often need to open tickets with a simple note (no external e-mail, no phone call) and without inserting an e-mail address. For example, when I need to ask something to our billing dept. I'd like to open a ticket and then move it to the billing queue. Once they've worked on it I get the ticket reassigned to me. E-mail is good for external communication, but pretty useless for internal purposes as it's just a duplicate of the ticket system from our point of view. - Alessandro