it's a known bug.There should be a fix, try to search on bug.otrs.org or mailarchive
On Thu, Nov 5, 2009 at 11:49 AM, hpsbigcat <hpsbigcat@gmail.com> wrote:
---------------------------------------------------------------------Hi All,
I just upgraded from 2.3 to 2.5. I found a problem: when I compose a 'new' ticket, the 'Next ticket state:' is 'close successful' not but 'open'. PS: when I compose a 'open ticket, 'Next ticket state:' is 'open'. Infact, I'v setup Ticket::Frontend::AgentTicketCompose###StateDefault: open and it works fine on 2.3.
Have any meet this and please advise?
--
Tiger
hpsbigcat@gmail.com
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