RE: [otrs] question about multiple domains

Thanks so much peter!

From: "Beugen, Peter van" Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: RE: [otrs] question about multiple domains Date: Fri, 5 Jan 2007 23:33:41 +0100

Yes, with OTRS this can be done (easy) !

In OTRS you need to define different system e-mail addresses and different queues per domain. In the definition of the queue, you assign the "system"(reply) address.

Regards, Peter

-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Chad Kimball Verzonden: vrijdag 5 januari 2007 19:24 Aan: otrs@otrs.org Onderwerp: [otrs] question about multiple domains

I'm looking for a helpdesk solution that allows me to assign different reply addresses/domains depending on where the customer emailed from. For instance, customer 1 emailing support@niche1.com would automatically receive support emails coming from the niche1.com domain.

Then customer 2 emailing support@niche2.com would receive support email from niche2.com domain.

does this software have this function?

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