RE: [otrs] How to delete user accounts and queues?

You can create a fresh database using the SQL scripts in the scripts/ database directory.

How much configuration will you lose? I would be interested in deleting all tickets from my testing period but retain all configuration of OTRS. Downloading configuration changes from SysConf is great but it only inludes changes made outside the database. All replies, queues, agents and other things are not considered. -- Lars