Hi:
Can you help me with a question?
When I compose an new ticket phone or new ticket mail, automatically gets a ticket number like this:
[Ticket#2007031910000022] and then I compose other ticket gets a ticket number [Ticket#2007031910000034]
I would like to be able to change to the field tn of the table ticket to have something like this:
Ticket#2007031900000001
Ticket#2007031900000002
Ticket#2007031900000003....
How do I change this?
Thanks a lot for your help
Regards