Re: [otrs] Getting New posts to a Queue to email someone

Am Fre, 2003-09-05 um 19.01 schrieb jim:

Hi All,

Does anyone know a quick way to get new tickets entered into queue by a user to email someone?

I'd need this because people do not have a habit of checking OTRS everyday.

Just ust the "New ticket notification" feature: You users have to make the desired queue(s) their custom queues (shouldn't be a problem, as they are supposed to work in that queue then) and then switch on the above quoted feature. All settings take place in the AgentPref area. hth, Robert Kehl