21 Apr
2006
21 Apr
'06
7:49 a.m.
Hi Alina, On Thu, Apr 20, 2006 at 10:20:33AM +0200, Alina Florea wrote:
Thank you for your answer.
It works now.
Fine :).
I would like to know what I have to modify (again) to be able to choose a modele response when I make a new ticket. In fact, I can choose a modele when I replay to a ticket but I canot see the models response when I make a new ticket.
Models for new email or phone tickets are not supported yet :(. Only templates for replies are configurable.
Alina.
Kind regards, have a nice weekend, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!