
26 Jan
2010
26 Jan
'10
8:16 a.m.
Hi Something is inconsistent here - or I am doing something wrong. When I create a new ticket in a queue I can assign ownership only to agents that have this queue selected in "my queues". When I assign ownership of an existing ticket I can assign it to all who has the correct permissions for the queue. I think the latter behaviour is correct and that should also be the behavior when I create tickets. Did I flick a switch the wrong way somewhere in the configuration? -- Lars