Hi, Nils,
the PostmasterFollowUpState is already set to "open". Is this the
option you meant?
Thanks,
Mario
On Sun, Nov 29, 2009 at 12:59 AM, Nils Leideck - ITSM
Hi, On 28.11.2009, at 16:34, ml ml wrote:
if i write a customer an e-mail and set the status to "pending..." and the customer replies...then the Ticket-State does not change and its still pending.
I thought its the default behavior, that the state changes from pending to open in this case.
If not....how can i accomplish this?
SysConfig -> Ticket -> Core::PostMaster Nils Leideck
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