Going into the way back machine here (, not sure I understand what you're
trying for).
(1) Don't think you need multiple CustomerDBs (don't think it will cause
a problem, but there is a limit to the number of CustomerDB)
(2) I think what you'll need is ACLs to "limit" customer views to see the
correct service(s).
(I suspect that there is some confusion in terminology which may be causing
some of the confusion.)
-LQM
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luis
Daniel Lucio Quiroz
Sent: Thursday, February 26, 2015 6:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Services linked to Customer DB
Thanks but thats not the way I am looking for
Luis Daniel Lucio Quiroz
CISSP, CISM, CISA
Linux, VoIP and much more fun
www.okay.com.mx http://www.okay.com.mx
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2015-02-26 12:44 GMT-05:00 Jorge Novo mailto:jnovonj@gmail.com >:
Hi,
On 26 February 2015 at 14:08, Luis Daniel Lucio Quiroz
mailto:luis.daniel.lucio@gmail.com > wrote:
Currently I am setting up my own OTRS. And I have next scenario:
- Many websites, each website has its own DB. Each Website represents a
service.
I have set up multiple Customer DB and users are able to log without
problem. But I'd like that when user@website1 logs, he/she will see the
service available automatically. When user@website2, he/she will see the
other service.
Is this possible? How? I have been reading perl code and manuals but I
couldn't realize how.
This is my aproach for the barely the same problem (mine is production and
preproduction system)
With two virtual servers (or more )
http://otrs.domain.local
http://pre-otrs.domain.local
Two directories
/var/www/html/otrs
/var/www/html/pre_otrs
And two DDBB
mysql://otrs
mysql://pre_otrs
Notice you have many directories and uses more disk space, on the other hand
you have many different OTRS in de same machine. You can automatize the
process of creation new web site quite easily
No es lo mismo pero se parece. ;-)
---
SALUDE3.
http://www.rodeiroag.es/http://soloeningles.blogspot.com/
http://www.rodeiroag.es/http:/soloeningles.blogspot.com/
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