Re: [otrs] Re: Deleting Users, Queue , System Address

26 Dec 2003

      Kannan,

there's always a way - and if not, there's probably a hack. What
criteria are you planning on using to filter the queues ? I mean, why
display some and not others, and if they don't display, why even have
them ? You could probably us the 'valid' strategy here as well, couldn't
you ?

On Fri, 2003-12-26 at 02:59, kannan v wrote:
...
Hi,
   Thanks all. It will be very helpful if there is a provisioin for
deleting the obects 
from the database in an enterprise scenario with a large no of users..
For now , i will use the "valid" field to serve my purpose.
Can any one answer my second problem . ( Listed Below )
...
Also it will be very helpful if some one can tell me about how 
to restrict the queues ( OR emai id's ) that gets listed in the To
field of >the Customer Message interface that is used to create New
Ticket.
( That is , I don't want to display all the queues OR system emai
ids 
in the New Ticket Creation Page because this causes confusion in the
customer users ).
Thankin you,
Kannan.
Mark Mertel  wrote:
        After getting OTRS installed on my laptop, I see that all
        should need to do 
        is mark the user, queue, whatever to invalid, or
        invalid-temporarily. So, 
        don't go mucking around with your database ;>)
kannan v writes:
> Dear All,
        > 
        > I have installed OTRS and slowly getting acquainted with its
        nice features. Want to know whether there is a provision for
        deleting users,
        > ( both customer and Agent ) , Queue and System Address. If
        there 
        > is no interface , kindly guide me about the sql's to run on
        the DB for the 
        > removal of the above that will also delete all the
        dependencies.
        > 
        > Also it will be very helpful if some one can tell me about
        how 
        > to restrict the queues ( OR emai id's ) that gets listed in
        the To field of the Customer Message interface that is used to
        create New Ticket.
        > ( That is , I don't want to display all the queues OR system
        emai ids 
        > in the New Ticket Creation Page because this causes
        confusion in the
        > customer users ).
        > 
        > Again, congrats to the developers of OTRS for a really good
        product .
        > 
        > Thanking you,
        > 
        > Kannan.
        > 
        > 
        > 
        > 
        > 
        > 
        > 
        > 
        > Yahoo! India Matrimony: Find your partner online.Post your
        profile.
---
        Mark Mertel
        mmertel@olympus.net
        Phone 206-322-9074
        Cell 206-409-2018
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