Hi Mike,
Thanks for the feedback,
I have made the change mentioned below (downloaded the file, replaced the old file and restarted OTRS) and I am no longer seeing the issue with the
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 8 is empty!
However I am still seeing the following and it seems to only happen sporadically.
Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Oct 5 08:43:35 2012 Message: IMAPS: Auth for user OURADDRESS@DOMAIN.COM/MAILSERVER failed! Traceback (3076): Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.12) Line: 127 Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.12) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424 Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Thanks again for your help on this.
Derek Kiely
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: 05 October 2012 13:21
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't get IMAPS/POPS Mail and Can't Connect to http://otrs.org/product.xml
Hi Derek,
This would be already fixed in more recent OTRS's.
Please try replacing Kernel/System/MailAccount/IMAPTLS.pm with this version:
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/MailAccount/IMAPTLS.pm?...
ref: http://bugs.otrs.org/show_bug.cgi?id=8568
Feedback would be nice!
--
Mike
On Fri, Oct 5, 2012 at 1:56 PM, Derek Kiely
Hi All,
I have a number of issues with OTRS (3.1.7) - which just started happening, no changes were made to OTRS.
First up I get this message on the dashboard
Can't connect to: http://otrs.org/product.xml (500 Can't connect to www.otrs.com:80 (Bad hostname))
I can get this via wget from the otrs command line.
Also I am not receiving any mail via POPS/IMAPS mails into OTRS. When I click fetch mail option under PostMaster Mail Accounts I get a message saying that I can't to the server.
When I look at the syslog messages I see the following
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 8 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 7 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 6 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 5 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 4 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 3 is empty! Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 2 is empty!
Any advice on this? What could it be?
Thanks in advance for your help
Derek Kiely
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs