Hello, I have a little question about the customer organisation within the OTRS. As far as I see it, there is no hierarchy visible when it comes to the customer. What I would like to have is a Customer, which can be customized with some neccessary Informations and then some customer contacts assigned to this customer. At the moment I map this by assigning the same CustomerID to all the contacts. But this is just a poor replacement. So, has anyone implemented such a feature yet or is something like this planned? Or would anyone be interested in this feature, too. Take care, -- ---------------------------------------------------------- Thomas Minor Development Niggemann Innovations GmbH Hauptsitz: Heinrich-Hertz-Str. 4, 59423 Unna Geschäftsführer: Olaf Niggemann Amtsgericht Hamm, HRB 3966 Fon : +49 (2303) 96 601 - 451 Fax : +49 (2303) 96 601 - 99 451 http://www.niggemann-innovations.de Ein Unternehmen der Niggemann Group -- ----------------------------------------------------------