Hi,

06.11.2019 14:37 - Ralf Hildebrandt schrieb:
> We have queues where autoreply is activated.
> But we don't want to reply to vacation autoresponders and the like.
> Is that possible?

you can try Postmaster Filter for subject and set X-OTRS-Ignore = YES
but then you'll lose the mail. This is the easy (but usually not the preferred) way.

To specifically filter for the autoresponse requires more deeper tweaking. I think on specific header/subject handling, setting dynamic fields and trigger
a ticket notification (not a auto response) on that.

AFAIK not an easy one.

--
Florian