Forgive me for visiting a topic I've seen a fair amount of traffic on but! I've read through the wiki and various threads on this mailing list and I am still stuck.

I have installed the Survey Module on a OTRS 3 system using the package manager, and gone through the setup discussed in the wiki. Everything appears perfectly in order except that a survey never gets sent out. How can I trace/debug this? What might be going on?

OTRS 3.0.6

Survey 2.0.1

Survey::SendPeriod 0

Ticket::EventModulePost###99-SurveySendRequest

Event (TicketStateUpdate|StateSet)

Module Kernel::System::Ticket::Event::SurveySendRequest

Thanks for any suggestions.

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Walter R. Moore -- Sr. Systems Administrator, Eckerd College
moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron,
And you could keep from grieving at all the pain" - The Iliad (13.355)

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