22 Oct
2007
22 Oct
'07
12:37 p.m.
Oleg Polovinkin wrote:
Nils Breunese (Lemonbit) wrote:
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of sender is agent email?.. In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a system work like you are requesting, but currently OTRS does not support this workflow AFAIK.
Aren't that addresses of agents and customers in different tables?
The code needed to detect whether it is a customer or agent who is emailing and then treat the emails differently does not exist within OTRS - so unless you want to write this extra functionality to enable it to operate over email then the answer is no it does not do this. Steve