Evert,

From your story it appears your missing link is [Email Adresses] (System Email Addresses Management).

Set them as Admin. Those are the e-mail addresses your OTRS will start to recognize. And there you can link them to a queue.

So:
1. Set PostMaster Mail account – Disaptching by Email (you did it)

2. Enter all the e-mail addresses your OTRS will handle – the once you do not set will end up in raw.

3. setup the customers, groups, and link the groups to QUEUEs. (you did it)

gr,

Frans

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Evert Goor
Sent: vrijdag 3 april 2009 17:02
To: otrs@otrs.org
Subject: [otrs] Problem connecting customer users to the right queue

Hia all, 

I have a problem to place email wich I retrieve by a pop3 account into OTRS.

I perfect receives and places them always in the RAW queue. I made also groups and connected customers -> groups -> queues .

In the pop3 connector i used sorting per e-mail address.

In what way I’m thinking wrong ?

Looking forward to an happy answers.

Grtz

Evert Goor