Dear OTRS community,

 

I had performed an initial installation of OTRS which was registered successfully @ cloud.otrs.com

 

Unfortunately due to DB encoding problem I had to drop and recreate the DB and after that my

system is no longer updated @ cloud.otrs.com.

 

I have tried to “Edit” the data from the “System Registration” option but the error log show this:

 

error

OTRS-CGI-02

Got no SessionID!!

 

I have a backup of the old DB (on which the system was successfully registered) and I can see

that in the “system_data” table there is the UniqueID (matches the one @ otrs.cloud.com). APIKey and

all other relevant information.

 

How can I restore that information to my running instance??

 

I ‘ve already tried a full database restore which didn’t work and I ‘ve also tried to “Deregister” which

also didn’t work this time with the error:

 

error

OTRS-CGI-02

Deregistration - Can not deregister system: Need APIKey

 

Regards,

 

George