Hi All,

I have a question with escalation.

This is my settings for one queue:

First Response Time: 1440 (24h)
Update Time: 2880 (48h)
Solution Time: 4320 (72h)

The system open a ticket on 01.07.2008 22:36:39 and the times are showing as below

First Response Time:	43 hours 20 minutes 03.07.2008 19:00
Update Time:	137 hours 20 minutes 07.07.2008 17:00
Solution Time:	183 hours 20 minutes 09.07.2008 15:00

Its completely wrong! Anyone have some tip?

Another question: My notifications are send with problems of language charset, but when i try change utf-8 to iso-8859-1 in Core (in web administration), the system dont update this setting...

I appreciated any tip about this 2 questions.

Thanks a Lot

Daniel

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