3 Sep
2009
3 Sep
'09
11:21 a.m.
Hi Stephan, On 03.09.2009, at 13:12, Stephan Lang wrote:
I've created my own template by copying the Standard folder. That could be the problem. I read something that it would be better only to have the modified files moved to the own template folder, does that work?
Yes. I strongly recommend to do so. :) Because it's much easier to upgrading or other stuff if you know what template you have modified (the list will be much shorter ;) ). If the needed templates is not in your themes folder, OTRS will take the one from the Standard theme folder.
I've copied the AgentDashboardTicketGeneric.dtl to my themes folder and now it works.
Fine! :) -Martin