Re: [otrs] Manually altering database

Paul J Hickman sagte:

As part of an ongoing project, i am currently trying to write scripts that will automatically alter the details stored by OTRS. I have been able to write scripts such that i can create and alter articles, users, groups etc. But have been unable to create tickets externally. Although the ticket table shows the updates, they are not shown by the GUI.

Before you're inventing the wheel twice, try to use the existing framework in OTRS. See http://dev.otrs.org/ for help, you'll find 'Kernel::System::Ticket' explained there. A 'perldoc Kernel/System/Ticket.pm' does the same, for sure. hth, Robert Kehl