Tyr to disable MX checking and see if that helps

 


From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Harry Cruz
Sent: Friday, October 19, 2007 10:33 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Delay before sending e-mail

 

Hello, Everyone!

I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an intranet.

I think OTRS might be performing some kind of checking before actually sending the mail. If that's the case, what would that be? Have you ever experienced that?

Best regards,

Harry