Second question answered: You may dispatch based upon the mail accounts
fetched or "To:" within Admin Postmaster Mail accounts, which then obeys
Admin "Email Accounts" settings below.
First question: May not have "Helpdesk" highlighted in his preferences, My
Queues.
On Thu, Oct 25, 2012 at 11:08 AM, Andrew Meyer wrote: I just had a user come up to me and state that when he logs in, he gets
the dashboard, but then he clicks on Queue Views (default for this user is
the Helpdesk) it won’t display the tickets in the queue. He has permission
to access it.**** ** ** ** ** Also is it possible to have multiple queues for multiple emails
addresses? In other words can I have abc@example.com going to queue abc
and xyz@example.com going to queue xyz but all on the same system?**** ** ** Andrew Meyer
Unix Systems Administrator
*Precision Practice Management*
*The business behind the practice.***** ** ** [image:
http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg]
**** D: 314-881-5265**** [image: http://www.precisionpractice.com/EmailSignature/images/spacer.gif]
**** C: 314-565-0868**** [image: http://www.precisionpractice.com/EmailSignature/images/spacer.gif]
**** F: 314-881-5365**** [image: http://www.precisionpractice.com/EmailSignature/images/spacer.gif]
**** ** ** 689 Craig Road, Creve Coeur, MO 63141
Main Phone: 314-787-0681
www.PrecisionPractice.com
Email: ameyer@precisionpractice.com**** CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include
protected health information (PHI), confidential and/or proprietary
information, and may be used only by the person or entity to which it is
addressed or the individuals designated to view such information per
federal HIPAA regulations. If the reader of this e-mail is not the intended
recipient or his or her authorized agent, the reader is hereby notified
that any dissemination, distribution or copying of this e-mail is
prohibited. If you have received this e-mail in error, please notify the
sender by replying to this message and delete this e-mail immediately. ***
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