Today I investigated this issue, also known as bug
3460http://bugs.otrs.org/show_bug.cgi?id=3460,
a little further. It is caused by the fact that the rich text editor
component must be invoked with the URL to store the images. The problem is
that depending on where the article is shown, on the Customer frontend or on
the Agent's frontend, the URL should be different. Kind of complicated to
resolve, I think.
As a workaround I created a little JavaScript which should be added to
Kernel/Output/HTML/Standard/FAQ.dtl which rewrites the IMG SRC attributes to
match the proper location. It is dirty but works for now. Insert the
following at around line 72:
<script type="text/javascript">
# small hack by Michiel Beijen - michiel@beefreeit.nl
# this script rewrites URLs for images that point to index.pl and points
them to customer.pl
# see bug # 3460 [http://bugs.otrs.org/show_bug.cgi?id=3460]
var imageobjects=document.getElementsByTagName("img");
var arLen=imageobjects.length;
for ( var i=0, len=arLen; i
Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They are simply not there. Returning to AgentFrontend, thea are still there. Is it a matter of configuration or user rights?
I'm using otrs 2.3.3 with ITSM 1.2.2
Thanks in advance
Markus Nagel
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