Hi

I have a few clients where I receive calls from my Customer Users and it’s working fine.  Each Customer User is linked to a Customer Company.

However, when a user logs in via Customer.PL they can only access their own tickets.  If they try to access other users tickets they get an Access Denied – which is OK except for ‘super users’ at the Customer that want to see all ticket details.

I have tried enabling the Customer Group support and that didn’t seem to do what I wanted.

I have tried adding the second CustomerIDs field that was mentioned somewhere (to give them access to multiple Customers) and that did not seem to work either.

It’s OTRS 2.2.6

I know it’s going to be something little that I am missing but I just cannot see it.

Many thanks for your help

Dale Shaw

Auckland, New Zealand