Re: [otrs] Available tickets and article actions

dear all, who can answer question 1? i have the same question. 1. Some articles could be printed, forwarded, bounced and split, but some could only be printed, forwarded and split. What kind of articles does not have the bounce option? On Tue, Mar 10, 2009 at 8:47 PM, Jeremy Adams wrote:

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We have 5000 tickets in Junk queue, but only 1200 of them are available, why? Can we set the >available value?

Are they locked? Locked tkts don't show in the queue.

Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086

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Arlene Wu 03/10/09 3:26 AM >>> Hi,

I have two confusing questions:

1. Some articles could be printed, forwarded, bounced and split, but some could only be printed, forwarded and split. What kind of articles does not have the bounce option? 2. We have 5000 tickets in Junk queue, but only 1200 of them are available, why? Can we set the available value?

Thanks, Arlene

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