Hello,

What are trying to achieve? Do you want high availability or you need better OTRS performance?

Martin Jerga

ITSM Consultant

Tempest a.s.

tel: +421917792942

From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of sapna kapoor
Sent: Wednesday, September 6, 2017 12:29 PM
To: otrs@lists.otrs.org
Cc: Sapna Gmail <sapnakap70@gmail.com>
Subject: [otrs] Require urgent help on Multi Front End related issue in OTRS

Dear Team,

I have tried loading OTRS on two web servers and one Database server for load balancing. One web server ( say Server1 ) was already operational, so I wanted to do another installation on 2nd web server (Server2). For that I made changes in installer.pm, so that it skips the check for already existing data base. The installation was done but I found that there is some problem with database consistency. e.g. a new Role added from Server2 is visible on Server 1 after a time lag of 3-4 minutes and similarly for Dynamic Fields . But rest of the functionality like agent, group, queue, tickets is working fine.

Kindly guide what I need to do for multi front end installation to work in Load Balancing mode.  I am stuck up in this problem since long

Regards,

Sapna Kapoor