[otrs] custom sorting of tickets

I'm thinking about using OTRS for a client's site. One of the features I absolutely need is the ability to sort all of my tickets into the exact order I want. I know a lot of systems only allow you to specify a few priority levels and then sort tickets by those levels. Is the kind of custom sorting I'm looking for possible with OTRS? -- sarah adams web developer & programmer portfolio: http://sarah.designshift.com blog: http://hardedge.ca