Moving on from my last problems, I now have a new challenge that is causing me to pull my hair out. I have defined via the GUI a whole set of new ticket states (8 in total) and set to invalid all the default states (except new). I have gone through sysconfig and looked at everywhere that 'state' shows up, there are a bunch of places that list a set of states that are available as 'next states' on tickets, and I've filled those in with all my new states. Nowhere that a drop down list appears to select the 'next state' are my custom states presented. In most cases, due I guess to the above changes to mark invalid the default states, the dropdown lists are empty. I have also reconfigured the priorities, renaming the existing ones. In most cases, the new names are not reflected in drop down lists. I'd love some guidance on where the config went wrong, or what I can present to the group to assist in getting this working properly. Cheers Rob.