Hi Lukas, Den 03/12/2008 kl. 10.18 skrev Lukas Barth:
I'm having a little trouble with an installation of OTRS2 on Debian etch - especially I'm trying to get my customers' userdata from an Active Directory, and something seems to go wrong there (I get "Panic! No UserData!" on login..)
This is a very common error, probably due to lacking documentation. I'll break it down for you: 1: OTRS has USERS and AGENTS. These are different. USERS er the people creating the tickets, AGENTS are the people solving them. 2: Both USERS and AGENTS can authenticate via LDAP. 3: AGENTS needs to exist in the OTRS database as well as in LDAP. 4: USERS don't need to exist in the OTRS database. So if you get the "Panic! No Userdata!" it means that your AGENT authenticated just fine via LDAP, but the AGENT was not found in the local OTRS database. You need to add that person manually to OTRS, with the same login as in the Active Directory. Fill in everything, but leave the password blank. -- Lars