Hello All

Im new to OTRS

I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue.

If I go into the Admin console and then into postmaster  mail account and  say run now the message is received right away.

 

There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number

 

Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL.

 

Thanking you in advance

 

Regards

Brent Botha

Senior System Administrator

NXT - A Convergence Innovation Company

 

Office + 27 11 322 3332

Mobile +27 82 375 0887

Skype ID brentbotha

Email brent@nxtnow.co.za

www.nxtnow.co.za

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Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton

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