Hi Sudir, I can just strongly recommend to let the professionals support you, so you can be sure you don’t make any irreversible mistakes during the evaluation, conceptional design and implementation phase. The direct connection to us is enjoy@otrs.com Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 23.12.2010, at 13:03, Sudhir Garg wrote:
Hello All,
We are evaluating OTRS at this point of time. We are impressed with the product but finding difficulty in putting all activities and millstones together because we are doing first time evaluation of open source.
Can I request respected group members to share the detailed tasks and milestones list with me for evaluation and implementation phases. This will help us in aligning our efforts in right directions.
I will appreciate if you can please share some spreadsheets or Microsoft project plan format describing these tasks, activities and milestones from your past experiences or deliverables.
Thanks Sudhir
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