Marius Vaitiekunas wrote :
There are not Frontend::Module###AgentTicketStatusView in mys sysconfig. I think it coud be, because I installed all ITIL (OTRS::ITSM 2.0) stuff. Maybe, saomething is different in OTRS::ITSM 2.0.
Hi Marius, the easiest way is to use the search function in SysConfig. Just search for "statusview", then you should get two groups, one of it concerning the module registration where you can enable this feature. Don't worry, the ITSM add-on usally only adds items to SysConfig but doesn't delete items.
One more thing - I did not touch sysconfig after default installation. I guess Frontend::Module###AgentTicketStatusView is enabled by default in otrs. I need to read more documentation to understand this system.. and try pure otrs in another VM.
AFAIK StatusView is disabled by default. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de