Re: [otrs] Closed tickets reopening themselves via email

Anton Gubar'kov a écrit :

Hello, Faith. I would look into the addressing issue first. OTRS should not surd emails to itself. Cheek the addresses of the queue that are configured for receiving emails and the address used to send emails from the queue. If they are different, OTRS adds extra address to CC:

I had this problem, and thanks to you Anton, I fixed it... !