Re: [otrs] Agent Interface - display Phone/Email/Queue / Status /Escalation icons?

Hello Run.it, On May 6, 2011, at 12:46 , Run.It wrote:

Ive managed to configure the display to show watcher and responsible icons so Im guessing I would have to alter a setting within System Config?

Try, http://www.youtube.com/watch?v=3AJGKUCf_0I ///shawn