Rupa wrote : [...]
I have customer Info with fields like (Name , location , E-mail ID and Phone) in excel sheet , Can I import it in OTRS customer database and overwrite the existing field [...]
Hello Rupa, use a sql client to import the data right into the database. You don't need any import script, it's pretty straightforward. Sorry, I don't remember the table name, but this was easy to find by looking through the database with a sql gui client (e.g. HeidiSQL for Windows). Please note that I had to experiment first by adding records manually before I found out what columns I needed in my to be imported csv file. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de