Did you have ITSM Modules installed and did you installed them again after
upgrade. I believe those files are part of the ITSM modules and not the
core OTRS modules, so they won't be in the tar.gz.
Remenber when you upgrade you need to upgrade ITSM apart.
Regards
2013/8/8 Patrick Banholzer
Hi, the files don't exist and they don't exist in the tar.gz. of 3.1.7 either.
Another guess?
Am 08.08.2013 16:28, schrieb Carlos Andrés Gallego Arboleda:
Hi, do you check if the files exists on the path???
If no exists you can download the tar.gz and put the files on the right path.
Carlos.
2013/8/8 Patrick Banholzer
Hi everyone,
we upgraded our system a few weeks ago from Debian Squeeze (OTRS 2.4.9) to Debian Wheezy (OTRS 3.1.7). Since we upgraded we have the following messages in system log:
Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NotificationAgentTicket.pm not found! Thu Aug 8 16:15:50 2013 error OTRS-CGI-10 Module Kernel/Output/HTML/NavBarTicketSearchProfile.pm not found!
Is this a problem? How can we solve this / get rid of the messages? It seems that this is not a problem because all features are working.
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net