Hi Keith,

Thanks for your reply, so it seems we are facing another bug and it doesn't seem to be in OTRS Bugzilla for the moment :o(
This is the third one I fill on bugs.otrs.org in 4 days :(

Tried to look at the code for this one but didn't succeed to find a solution/way to patch/fix the code :( I will fill the bug on OTRS.

Thanks again for your reply.

Best regards,

Laurent MINOST


Le jeudi 30 août 2007 à 07:29 -0600, Keith G Holub a écrit : 
Laurent,

Thanks for replying.

Yes I can confirm this behavior.  If I create a test ticket in the
customer interface, and then zoom on that ticket, the Next State default
is "Closed Successfull"

looking at my sysconfig,
Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open

Regards,
Keith


Laurent Minost wrote:
> Hi Keith,
> 
> Looking at the code after seeing your question and it seems there is
> something wrong with Default State :
> 
> - From CustomerTicketZoom.pm, we can see that it refers to a Config
> parameter to choose which state will be defaultly selected :
>         $StateSelected{Selected} = $Self->{Config}->{StateDefault},
> 
> So I search through SysConfig and found :
> 
> Ticket::Frontend::CustomerTicketZoom###StateDefault:
> Next state for ticket after customer followup.
> 
> I have it already set to open but when I go to Customer Frontend on
> CustomerTicketZoom : the default selected state is 'closed successful'.
> 
> Maybe a bug there ? Can anyone also confirm this behaviour please ?
> 
> Thanks. Best regards.
> 
> Laurent Minost
> 
> 
> Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit :
>> hello,
>>
>> does anyone know how to chan ge the default Next State ing the customer
>> interface from "closed Successful" to 'open"
>>
>> thanks,
>> Keith
>>
> 
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