Hi Anil,<br><br>You can use a third party application - OTRS Manager to obtain some of these stats. It can be found here:<br><br><a href="http://sourceforge.net/projects/otrs-manager/">http://sourceforge.net/projects/otrs-manager/</a><br>
<br>With this you can easily look up accounting/new/closed/open tickets for each of your customers.<br><br>Regards,<br><br>David<br><br><div class="gmail_quote">On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji <span dir="ltr">&lt;<a href="mailto:anil.jethiji@internetf.co.uk">anil.jethiji@internetf.co.uk</a>&gt;</span> wrote:<br>
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<p class="MsoNormal"><span style="font-size: 10pt; color: blue;">Hi,</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: blue;"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: blue;">I’m new all of this and to OTRS and I’m not very
technical.</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: blue;"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: blue;">If someone could help me that would be great. I am trying to count
the number of times a certain person/company creates a ticket. Additionally I would
like to filter emails by their subject line.</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: blue;"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: blue;">Thanks. </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: blue;"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">---</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">Anil Jethiji, Senior Data Centre Technician, IFL </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">Email: <a href="mailto:anil.jethiji@internetf.co.uk" target="_blank">anil.jethiji@internetf.co.uk</a> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">T:  0845 126 1616</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">F:  0845 126 1617</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">D: 0161 850 0471</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">M: 0782 35 36 398</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;"><a href="http://www.internetf.co.uk" target="_blank">www.internetf.co.uk</a></span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">~~ Business Class Data Centres ~~</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">IFL is a trading name of Internet Facilitators Limited.</span></p>

<p class="MsoNormal"><span style="font-size: 10pt; color: black;">Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN.
Registered in England. Company No. 3342636</span><span style="color: black;"></span></p>

<p class="MsoNormal"> </p>

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