[otrs] why is the code unreadable on the web interface?

I submit a new ticket ,but some of the code is unreadable on the web interface: (in Chinese) " 根据程序需求，服务器上的sudo需要在本地保留日志的同时,也需要远程备份,以防服务器迁移或者故障导致日志� А� 现在备份的方法是在123.125.48.156上开启syslogd作为远程日志服务器,游戏服务器的sudo日志通过syslogd� ⑺偷皆冻谭衿魃�.然后远程服务器通过syslog.conf " one Chinese word is made of two bytes, it seems add a "\n" in the middle of one Chineses word itself**,so the code after that is broken and unreadable, How could i config the system so that it didn't add '\n' ? Or which perl script will output the ticket on the web interface?