[otrs] R: R: Hiding Raw Queue

Ok, but you could always stop a user from seeing a queue, even if it's valid, by using the permissions. For instance, you may: - create a SYSENG group for SYSENG queue - create a SYSENG group for SYSMGMT queue - create a role SYSENG_USERS - create a role SYSMGMT_USERS - give rw on SYSENG and ro, move_into, create on SYSMGMT to SYSENG_USERS - give rw on SYSMGMT and ro, move_into, create on SYSENG to SYSMGMT_USERS - see the groups the default queues belongs to and DON'T give this roles any permission on them; Here you go. Ciao, d. -----Messaggio originale----- Da: Lakshan Fernando. [mailto:lakshan2000@yahoo.com] Inviato: giovedì 5 febbraio 2009 9.16 A: CARNINO Daniele (FIAT ITEM) Oggetto: Re: R: [otrs] Hiding Raw Queue Hi thanks for the reply, ya that is very simple but as this is the default queue i don't want to make it invalid i want to stop displaying this on top queues menu lakshan --- On Thu, 2/5/09, CARNINO Daniele (FIAT ITEM) wrote:

From: CARNINO Daniele (FIAT ITEM) Subject: R: [otrs] Hiding Raw Queue To: "'lakshan2000@yahoo.com'" , "'User questions and discussions about OTRS.'" Date: Thursday, February 5, 2009, 2:10 PM Simply mark this queues as invalid...

-----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Lakshan Fernando. Inviato: giovedì 5 febbraio 2009 3.53 A: otrs@otrs.org Oggetto: [otrs] Hiding Raw Queue

Hi OTRS,

There are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user agent and customers interface, keeping only the work queues (SYSENG, SYSMGMT,etc).

please can some one reply on this ASAP, explain me in steps

Thanks you Lakshan

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