hi,<br><br>i am new to otrs 2.3.4,<br>i have small problem but important, want to sort the tickets by the age of last reply,<br>means the last replied ticket should be on the top &amp; other tickets sorted by age in the status view.<br>
<br>help will be appreciated.<br>thanks in advance.<br clear="all"><br>-- <br>best regards:<br>Aman<br><br>