:) I'm all about removing the choice myself. :) Using a phone ticket should be adequate for this purpose, don't you think?

On Fri, Jul 1, 2011 at 9:31 AM, Charles <otrs@catcons.co.uk> wrote:
Hello :-)

Sometimes tickets are initiated by a personal visit to our offices or in a meeting.  The TICKETS drop down list includes "New email ticket" and New phone ticket".  Can we extend the list?

Best

Charles
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